ServiceGoFrequently Asked Questions
Quick answers about ServiceGo bookings, pricing, warranty, and customer protection.
What is ServiceGo?
ServiceGo is a high-trust service marketplace that connects you with vetted professionals and takes full responsibility for the quality and safety of every job.
How is the final price determined?
The app shows a base inspection fee, while the final quote for additional labor and spare parts is provided by the Pro after a physical check-up.
What does your 30-day warranty cover?
We offer a 30-day warranty where we will fix any recurring issues from the original service at no extra labor cost to you.
How do you ensure my safety?
Every Pro undergoes a rigorous background check, and we maintain a zero-tolerance policy against any form of discrimination or misconduct.
What happens if my property is damaged?
ServiceGo accepts full liability for property damage or personal injury caused by a Pro during a booking made through our platform.
Can I provide my own spare parts?
Yes, you can provide your own parts or have the Pro procure genuine materials for you, which will be added to your final bill.
Why should I pay through the app?
Paying through the app is mandatory to validate your 30-day warranty, insurance coverage, and access to our dispute resolution team.
What if I am unhappy with the service?
You can report any issues within 48 hours via the app, and we will take full responsibility for resolving the dispute or providing a re-service.